| APPLIANCEHUT.COM RETURN POLICY
ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)
¨ To obtain an RMA # you may contact us by email at cs@appliancehut.com or call us at 718 871-1795.
¨ RMA # must appear on outer carton & on packing slip.
¨ All claims for damaged or missing shipments must be made within 3 days of receipt of goods.
¨ We must receive all RMA approved merchandise within 14-business days of issue of RMA # .
SHIPPING & HANDLING FEE IS NON-REFUNDABLE & WILL BE DEDUCTED FROM CREDIT DUE.
ITEM MARKED “FREE SHIPPING” APPLY ONLY IF SALE IS FINAL, THEREFORE ABOVE-MENTIONED RULE SHALL APPLY TO ANY RETURN.
GOOD STOCK RETURNS:
To qualify for “good stock” returns, the following conditions must be met
¨ Request must be made within 14 days of receipt of goods.
¨ Merchandise must be brand new, never used.
¨ Merchandise is in the original carton with all original packaging, paperwork i.e. instructions, warranty card, etc. unaltered.
GOOD STOCK RETURNS (WITH A RMA) ARE SUBJECT TO:
¨ Inspection and final approval by appliancehut.com personnel.
¨ A 15% restocking fee.
DEFECTIVE MERCHANDISE:
¨ All products sold bear a MANUFACTURERS WARRANTY. Customer should refer to the warranty instructions included with the product, how to get the product exchanged or repaired.
¨ If merchandise is initially defective & it is within 14 days of receipt of goods you may request a RMA# by emailing us at cs@appliancehut.com or calling us at 718 871-1795.
¨ Return shipping costs are the sole responsibility of the customer.
¨ Defective merchandise, when approved is for exchange only.
EXCLUSIONS ON RETURNS:
This merchandise cannot be returned! Refer to manufacturer
¨ All major appliances including air conditioners.
¨ Digital cameras, camcorders, TV’s VCR’s, DVD’s & TV combos.
¨ Personal items, e.g. shavers, dental care, etc.
¨ Any product that was immersed in water.
¨ Any special order item (non-stock item).
¨ Any item in the hot deals category.
To request an exclusion on any of the above rules or for your comments you may contact us at cs@appliancehut.com or call us at 718 871 1795.
WE AT APPLIANCEHUT.COM WILL DO ANYTHING REASONABLY POSSIBLE TO SATISFY OUR CUSTOMERS.
WE THANK YOU FOR YOUR BUSINESS, & HOPE TO SERVE YOU IN THE FUTURE.
Privacy Policy:
Commitment to Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Information Collected: The types of personal information we collect include all the information entered on the Order Form pages: shipping and billing name and address, email address, phone number and credit card information. We collect this information using SSL (Secure Socket Layer) which is built-in to your browser and is used for financial transactions.There are a few ways to tell if you are in a secure area.First, You will probably be notified by your browser when you enter the area. Also, if the url begins with "https" instead of "http" it's a tip-off that the area is secure.Netscape and Explorer both have clear ways of indicating that you are in a secure area.With Netscape you will see a joined key at the bottom of your browser.Explorer uses the padlock metaphor instead of a key, and has a picture of a lock at the bottom of the browser.You can double-click on this "lock" to view the certificate and expiration date.
Uses of Information: We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (i.e. a third party shipping or customer support center).
We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you.
We use return email addresses from your email correspondence to us to answer the email we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties.
Finally, we do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
BACKORDERS
ApplianceHut.com makes every effort to provide current stock status. In spite of these attempts, items that are listed on the site as available may occasionally fall on backorder.
If, for any reason, your item has not shipped within the specified shipping time frame, we will notify you of this delay via email. At that time you will be given the option to either cancel your order, or allow it to remain on backorder.
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